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Mission Customization Mission Partnership Shipping Policy Blog

Curosity of Crew (Frequently Asked Questions (FAQ))

 

Welcome to the VNB Lab FAQ section. Here are answers to some of the most common questions from our customers.

1. How long will it take to receive my order?

Orders are processed within 3–5 business days after successful payment confirmation.

Once dispatched, your order is usually delivered within 7–10 business days, depending on your location.

2. Do you offer Cash on Delivery (COD)?

No.

Currently, VNB Lab accepts prepaid orders only.

3. How can I track my order?

Once your order is dispatched, we'll share your tracking details (where available) so you can follow your shipment.

4. Can I cancel my order?

Yes, but only before your order has been dispatched.

Once the shipment has been handed over to our courier partner, cancellation is no longer possible.

5. Can I return my product?

We currently do not accept returns for change of mind, incorrect selection, or personal preference.

Returns, replacements, or refunds are considered only if you receive a damaged or incorrect product.

Please read our Return & Refund Policy for complete details.

6. Is an unboxing video mandatory?

Yes.

A complete, uninterrupted unboxing video is mandatory for all damaged or wrong product claims.

Without an unboxing video, we won't be able to process a replacement or refund request.

7. What should I do if I receive a damaged or wrong product?

Please submit your request through our Official Support Form within 48 hours of delivery.

Include:

Our team will review your request and assist you accordingly.

8. My payment was deducted, but my order wasn't confirmed. What should I do?

Please wait for a short while, as payment verification may take a few minutes.

If the issue persists, contact us through our Official Support Form with your transaction details and payment screenshot.

9. Can I modify my shipping address after placing an order?

If your order has not yet been dispatched, we'll try our best to update your shipping details.

Please contact us immediately through our Official Support Form.

10. Do product colors look exactly like the pictures?

We make every effort to display products accurately. However, slight color variations may occur due to screen settings, lighting, or photography.

11. How can I contact VNB Lab?

For any questions regarding products, orders, shipping, payments, replacements, or policies, please contact us through our Official Support Form.

Our team typically responds within 24–48 business hours.

12. Who promotes VNB Lab?

VNB Lab is proudly promoted by Kayantar.

Together, we are building a creative ecosystem focused on thoughtfully designed products and meaningful customer experiences.

Still Have a Question?

We're always happy to help.

If you couldn't find the answer you were looking for, please reach out through our Official Support Form. Our team will do its best to assist you as quickly as possible.

Thank you for choosing VNB Lab and supporting a growing Indian startup. 🚀