Mission Abort Protocol (Return & Refund Policy)
1. Mission Cancellation (Order Cancellation)
Before Shipping
- Orders can be cancelled only before they are shipped.
- If your order has not yet been dispatched, please contact us immediately and we'll do our best to process the cancellation.
After Shipping
- Once the order has been shipped, cancellation is not possible.
- Customers are requested to review their order carefully before placing it.
Doorstep Cancellation
- We do not accept doorstep cancellations or refusals.
- Please do not refuse delivery if you wish to request support. Instead, contact our team first.
2. Mission Delivery & Return Policy
Delivery Attempts
- Please ensure someone is available to receive the parcel on the scheduled delivery date.
- Our courier partners generally attempt delivery up to three times.
Failed Delivery
- If delivery cannot be completed after multiple attempts due to customer unavailability or an incorrect address, the parcel may be returned to us by the courier partner.
Returned Shipment
- Orders returned due to customer unavailability, refusal of delivery, or an incorrect shipping address will not be eligible for a refund.
- Re-shipping, if requested, may require additional shipping charges.
3. Mission Refund Policy
Eligible for Refund
Refunds are only considered if:
- The product arrives physically damaged.
- The wrong product is delivered.
- The item is significantly different from what was ordered.
Important: Please contact us within 48 hours of delivery and share:
- Order Number
- Clear photos of the product
- Photos of the packaging
Not Eligible for Refund
Refunds will not be issued for:
- Change of mind.
- Color variation due to screen settings.
- Minor manufacturing variations.
- Delay caused by courier partners.
- Customer unavailability during delivery.
- Incorrect shipping address provided by the customer.
- Refused deliveries or doorstep cancellations.
Refund Processing
If your refund request is approved:
- Refunds will be processed to the original payment method.
- Processing may take 5–10 business days, depending on your payment provider.
If you experience any issue with your order, please submit a Customer Support Form with all the required details.
